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Returns & Exchanges
At Alpha Paw, we want you and your furry friend to be completely satisfied with your purchase. If a product isn't the right fit, you can return or exchange it within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process.
2
Print Your Label
Select the items you wish to return and download the prepaid shipping label provided by our system.
3
Package Your Items
Place the items in their original packaging and securely attach the return shipping label to the outside of the box.
4
Drop Off and Refund
Take your package to the nearest authorized carrier location; your refund or exchange will be processed once the items are inspected at our warehouse.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing